QuickBooks Desktop- Top Data Damage Errors

DATA DAMAGE IN QUICKBOOKS

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Data Damage in QuickBooks means that software is not able to read the company file because of some damage that has occurred in the files which if not handled correctly could result to loss of important data and information of your accounts. the causes for the damage could be internal in software as well as externally.

Here in this article, we have listed the top errors caused by data damage. This article also consists of LVL errors in QBWin.log.

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In the case of data damage, there is various type of data Damages.

• List Damage-This means lists available in QuickBooks are damaged.
• Damaged Transaction- In this situation, one or more than one transactions are damaged.
• Link Damage- This means any link that is between transaction or any transaction itself is now damaged. ( This type of damage can be a challenge to repair its better  to take free consultation by QuickBooks Technical Support at 1800-470-6903 )
• Structural Damage- This states that table or header of the table is damaged.

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Below is the list of top data damage encountered in QuickBooks along with damage type and their effect on transaction/ Module.

S/no.	Title	Damage Type	Effect on Modules/Transactions
1	QuickBooks Error -6000, – 301: An Error Occurred while QuickBooks company file was accessed.	Structural	Networking
2	QuickBooks Error -6150, -1006	Structural	N/A
3	QuickBooks Error: QBWin.log: LVL_SERVER_ERROR-GetDecryptedCreditCardNumber The decryption has failed	List	Encrypted Data in QuickBooks (CC,SSN,Accounts)
4	QBWin.log: Verify list. Duplicate name encountered	List	Lists
5	QBWin.log: LVL_ERROR- Error: Verify item history target quantity on order mismatch error	Transactions	Sales Orders
6	QBWin.log: Orphan payee found in the Online cache	Lists	Online Services
7	QBWin.log: LVL_ERROR- Error: Verify Item History: Build txn target bad pending state. Item= ******	Lists	Items, Inventory Adjustments, Builds
8	QBWin.log: LVL_ERROR- Error: Verify Online Account Information: Invalid Customer ID number	Lists	Online Banking Customers
9	QBWin.log: LVL_ERROR- error: Verify Account List Item ****: View out of sequence	Lists	Chart of Accounts
10	QBWin.log: LVL_Error- Error: Verify Item: Invalid tax agency	Lists	Items
11	QBWin.log: Verify Target: Invalid Open Balance	Transaction	Any transaction

1. QuickBooks Error -6000, – 301: An Error Occurred while QuickBooks company file was accessed.

Some Possible Causes bringing up this error:

• Files that support QuickBooks are damaged. Some of those files are:-

• TLG ( Transaction Log File )
• ND ( Network Descriptor File)
• DSN  ( Data Source Name  File)

• Company files being damaged.
• Any Software for encryption is installed.

Solution 1- Update QuickBooks To Latest Version

• Download the latest version of QuickBooks- How to Download QuickBooks.
• Install the Latest version.

Solution 2- Give a new name to supporting files.

• Browse to the folder that contains the company file that is getting the error.
• now look for the files which have the same name as your company file and end with the extension- .tlg, .nd & .dsn
• On each of these files apply right click and select rename. Add OLD in end of every file.

Note- these files will be recreated automatically again.

Solution 3- Run  QuickBooks File Doctor.

Go through this article to know about File Doctor- QuickBooks File Doctor

Solution 4- Disable software for encryption.

QuickBooks does not recommend to use any kind of encryption software. Contact QuickBooks Support to get your encryption software disabled at 1800-470-6903

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2. QuickBooks Error -6150, -1006

The error message-  An error occurred when QuickBooks tried to create, open, or use the company file. Please try again.
If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6150,-1006).

Reasons why this error occurred-

• Damaged Company file
• The system being infected of Crypto Wall virus.

Solutions that can be tried-

• Restore company file
• Use QuickBooks Auto Data Recovery
• Create a Company file.

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3-QuickBooks Error: QBWin.log: LVL_SERVER_ERROR-GetDecryptedCreditCardNumber The decryption has failed

error messages-

• LVL_SEVERE_ERROR–GetDecryptedCreditCardNumber Failed: The decryption has failed. CHECKPOINT: Failed to decrypt customer’s credit card number. Customer ID: nnnn

• LVL_ERROR–Unable to decrypt social security number/Social Security number

Solutions that can be used-

• Check damage in QuickBooks Admin user
• Repair Damaged encrypted fields.
• update QuickBooks
• Check for virus using windows defender
• Contact QuickBooks Technical Support at 1800-470-6903

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4. QBWin.log: Verify list. Duplicate name encountered

In this case, you need to verify your data a and look for an error that is mentioned in the list below-

• LVL_ERROR–Error: Verify Customer list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Account list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Class list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Employees list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Item list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Item Site list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Job Type list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Name list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Payment Method list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Shipping Method list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Template list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Terms list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Unit of Measure list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Vendor list. Duplicate name encountered.
• LVL_ERROR–Error: Verify Memorized Report list: Display index invalid.

Solutions that can be applied-

• Find duplicate names
• Edit name of one file of two duplicate files.
• update QuickBooks
• run QuickBooks file doctor.
• Update QuickBooks.
• Contact QuickBooks Support.

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5.QBWin.log: LVL_ERROR- Error: Verify item history target quantity on order mismatch error

Sometime ItemHistUpdateEngine fails which causes a mismatch in between certain items and history. This error message is displayed by QBWin.log while you try to back up your files.

error message- LVL_ERROR–Error: Verify item history Target quantity on order mismatch error

Solutions that can be tried-

• Rebuild data after verifying using utilities in QuickBooks
• Edit QBWin.log transactions manually.
• Update QuickBooks
• Re-install QuickBooks
• Use QuickBooks File Doctor
• Contact QuickBooks Support

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6. QBWin.log: Orphan payee found in the Online cache

Verify your QuickBooks data using the utilities and then troubleshoot Online Bill Pay.

Solutions that can be tried-

1- Check if your Online Payee’s got out of sync.

2- Check if you are not yet using QuickBooks Bill Pay new along with financial institutions you pay bills online.

3-Make sure you are using QuickBooks Bill Pay new  in QuickBooks

4- Update QuickBooks

5- Use QuickBooks File Doctor

6- Contact QuickBooks support

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7. QBWin.log: LVL_ERROR- Error: Verify Item History: Build txn target bad pending state. Item= ******

Error message-

LVL_ERROR–Error: Verify Item History: Build txn target bad pending state. Item = nnnnn

LVL_ERROR–DB error -185 ErrorMessage:SELECT returns more than one row’ from file:’.\.\src\DMEDLSQLContactEditElement.cpp’ at line 2679 from function:’DMEDLContactEditElement::load additional

In this situation perform Troubleshooting for data damage in QuickBooks as any kind of data damage that has occurred is not letting QuickBooks work properly.

Best way to fix this error is to using Rebuild utility.

Solutions that can be used-

• Use Verify utility and then fix by using Rebuild utility.
• Identify damaged files and fix manually
• update QuickBooks
• Run QuickBooks File
• Contact QuickBooks Support.

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8. QBWin.log: LVL_ERROR- Error: Verify Online Account Information: Invalid Customer ID number

The error message that will be displayed-

LVL_ERROR–Error: Verify Item History: Build txn target bad pending state. Item = nnnnn

LVL_ERROR–DB error -185 ErrorMessage:SELECT returns more than one row’ from file:’.\.\src\DMEDLSQLContactEditElement.cpp’ at line 2679 from function:’DMEDLContactEditElement::load additional

To fix this error it is recommended to use troubleshooting for data damage. This error is usually encountered while backing up your company file.

Best way to fix this error is to using Rebuild utility.

Solutions that can be used-

• Use Verify utility and then fix by using Rebuild utility.
• Identify damaged files and fix manually
• update QuickBooks
• Run QuickBooks File
• Contact QuickBooks Support.

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9. QBWin.log: LVL_ERROR- error: Verify Account List Item ****: View out of sequence

Error Message that will be displayed- LVL_ERROR-error: Verify Account List Item ###: View out of sequence. Verify Account List Item XXXX: Invalid sublevel X, validrange is X to X.

This error usually occurs when there is any type of data damage in the Chart Of Accounts.

Solutions that can be used for this error-

• Use QuickBooks utility for verifying and then fix by using rebuild utility.
• Use QuickBooks File Doctor.
• Use Resort list option present in QuickBooks chart of account menu.
• Fix these damages manually by checking the subaccount of in edit account option.
• Contact QuickBooks support.

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10. QBWin.log: LVL_Error- Error: Verify Item: Invalid tax agency

The error message that will be displayed- LVL_Error–Error: Verify Item: Invalid Tax Agency.

after verifying data is error message is being displayed by QBWin.log then you may need to fix the error or contact support for free consultation.

These errors will be detected by verifying utility when-

• When there is a invalid information added in Tax Agency Field or any damaged item in the list.
• vendor and customer names have been mixed up by mistake.

Edit each and every item in QBWin.log that is damaged to completely remove invalid entries. Make sure that type of item list has correct items entered.

Solutions for resolving this error-

• First, you need to identify that which item in the list is  by using QBWin.log
• After the damaged item is identified edit those items from item list to fix the error.

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11. QBWin.log: Verify Target: Invalid Open Balance

In this type of situation, incorrect open balance is displayed by transactions due to damage. This type of damage can be detected by using verify utility in QuickBooks.

The error message that will be displayed-

Error: Verify Target: Invalid Open Balance.

Error: Verify Item: Item history Item Quantity on Hand mismatch error.

Solutions that could be used to fix the error.

• Use verify data utility in QuickBooks to find the damaged file.
• Fix transactions manually by  using QBWin.log
• Use QuickBooks File Doctor.
• Contact QuickBooks Support At -1800-470-6903