QuickBooks Connection has Been Lost/Abort

quickbooks connection error

The “Connection Lost” error will occur while working in a QuickBooks company file. Any data that was unsaved must be re-entered and QuickBooks should be closed immediately. QuickBooks is accounting software packaged, developed and marketed by Intuit. It is mainly used for small, medium-sized and also large-sized businesses that offer on-site accounting application as well as cloud-based versions that accept business payments, manage & pay bills and payroll functions.

Root Causes

  • It is possible that the QuickBooks company file is either stored on a different computer system or on a portable device/drive that might have caused the disrupted connection to the storage device.
  • The windows might have activated the sleep or hibernation mode that was originally selected by the user in the power management settings of the windows.
  • One or more systems through a network are configured to provide the QuickBooks company file.
  • The computer systems in a multi-user installation are running various other versions of QuickBooks.
  • The data in the company file is ought to be damaged.

Detailed instruction to solve the connection lost/abort error

To solve the issue, you can proceed with the best solution for your respective situations. For example; if you use the company file on a network connection or check the network connectivity. Also, if you had recently updated the QuickBooks software according to its latest version, you also need to make sure that all the workstations had also installed the latest version as well.

If you are still unaware of which solution is too used in your respective situation, you can start from the beginning and perform all the given steps that might apply to your particular configuration of QuickBooks.

  • The QuickBooks company file is either saved on a different system or a portable drive/device
  • If the company data file is stored on a different computer system, you need to make sure you are still connected with that system through a network connection. One way to verify the network connectivity is to try opening the other file/folder on the computer that holds the company file in the first place.

That can be done by restarting the workstation or the owner computer. These steps usually fix a lost connection. If the connection problem still lingers, you can try checking the computer hardware or network configuration.

Note: QuickBooks does not support the wireless network. For more information, refer to –

http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/1001473

  • If the company data file is stored on a portable storage device (also known as a USB drive, flash drive, and thumb drive), make sure the device is connected so that you can operate files and folders on the drive, and more space is available on the drive for the QuickBooks company file.
  • The windows might have activated the sleep or hibernation mode that was originally selected by the user in the power management settings of the windows.

In the windows control panel, open the power management settings and deactivate the sleep, stand-by, hibernate modes on the owner system where the company files are stored in the first place.

  • Windows 10: choose start> all settings> system> power and sleep option
  • Windows 7:   choose start> control panel> power options
  • Windows Vista: choose start> control panel> system and maintenance> power options.
  • Windows XP: choose start> control panel> power options.

You can also refer to Windows Help and Support for more information about Power Option.

  • One or more systems through a network are configured to provide the QuickBooks company file.
  1. Ensure that the ownership is activated on the computer system that stores the company file:

If the QuickBooks app is installed on the computer:

  • Open QuickBooks
  • Choose File> Utilities:
  • If Stop Hosting Multi-user Access is visible on the menu, that means hosting is active and you can go further with the next step.
  • If Host Multi-user Access is visible on the menu, select it to activate hosting on the system and proceed further with the next step.
  • If QuickBooks software is not installed on the computer (server-only installation):
  1. Double-click the QB Database server manager icon on the windows system or choose start> all programs> QuickBooks> QuickBooks Database Server Manager.
  2. Click the Database Server tab.
  3. Check if your company file appears in the window below recently connected company files and logged in users. If you are unable to find it, click the Scan Folders tab and click on Help for further information on adding the file.
  4. Minimize the QuickBooks Database Server Manager window.

Note: Do not click the Close (X) button on the top right corner of the window. Both of those will tend to close the application and file hosting will also be stopped on the computer.

  1. Make sure that the hosting is deactivated on all other workstations that are using the company file:
  • Open QuickBooks.
  • Choose File>Utilities:
  • If Stop Hosting Multi-User Access seems to appear on the menu, click it to disable the hosting on the system and proceed with the next step.
  • If Host Multi-User Access shows up on the menu, it means hosting is already deactivated and you can go along further.
  1. Repeat the step 2 on all the remaining workstations.
  • The computer systems in a multi-user installation are running various other versions of QuickBooks.

You must first update the QuickBooks to the latest version on all the computer systems including the one hosting the company file in the first place.

  • When the QuickBooks program is installed:
  • Open QuickBooks
  • Choose Help>Update QuickBooks
  • Click on Update Now.
  • Close and re-open the QuickBooks software once the download is complete.
  • Click on Install Now when the QuickBooks update service window shows up and prompts you to install the update you just downloaded.
  • Repeat the steps 1 to 5 on all the workstations where the QuickBooks program is installed.
  • If only the QuickBooks Database Server Manager is installed already (server-only installation):
  • Double –click the QB Database Server Manager icon in the windows computer system tray or Start > All Programs > QuickBooks > QuickBooks Database Server Manager.
  • Click on the updates tab.
  • Click check online for the latest version and follow the instructions to install the latest version.
  • The data in the company file is ought to be damaged.

If the previously mentioned steps did not resolve your issue, or you have a single-user installation of QuickBooks on the similar computer system where the original company file is stored in the first place, it is possible that data may be damaged in the company file. You need to run the Verify utility to detect the data damage, and then try to run the Rebuild utility to repair it:

  • Open QB and then open your company data file.
  • Choose Window > close all options.
  • Choose File > Utilities > verify data.
  • If the message QuickBooks detected no problem with your data appears, your data is not damaged. You can click on OK and stop here.
  • If the message your data has lost integrity or a data problem prevents QuickBooks from continuing appears, data is damaged. Proceed to the next step to run the Rebuild Data utility and repair the damage.
  • Choose File > Utilities > Rebuild Data.
  • Click OK to the warning message which requires a backup of the company file before you started the rebuild.
  • Click OK at the bottom of the QuickBooks Backup Window.

Important:  if the backing process fails, click on Cancel at the Rebuild prompted option. Do not try to rebuild the process with the original company file if the backup process wasn’t successful in the first place. This can directly lead to permanent data loss. First, you must make a copy of the company file and then make an attempt on the Rebuild Process using the copy you made of the company file. Also, rename the copy of the company file to avoid confusion with the original file.

  • The Rebuild Data utility will start as soon as the backup process will complete. Click on OK when the Rebuild process has completed message prompts up.
  • Close and re-open QuickBooks and your company file.
  • Repeat the step 3 to re-run the Verify Data Utility.
  • If the message QuickBooks detected no problem with your

Data appears on the screen, your data was repaired successfully. Click on OK.

  • If the message Your Data has lost integrity or A data problem

prevents QuickBooks from continuing appears, QuickBooks was unable to repair the data damage. Restore the company file from a recent backup or contact us on Quickbooks Data Recovery for more information about data recovery options.

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