Bellow are detailed solutions for fixing the issue that might occur in QuickBooks Multi-user Mode For Mac while sharing the company file.
Lets Fix Multi-User Issues in Mac
Solution 1: Verify If QuickBooks Server is running and if the company file is shared
- Choose “ GO” and then Applications.
- Apply double click on “ QuickBooks 20XX Server.app”.
- If need please share the file-
- If the file is marked under “NOT SHARED” section, simply select the file and click on Start Sharing.
- In case of the file is not listed yet select the file using “+” icon and then start sharing it.
Note- Always make sure that QuickBooks server app is only installed on the system which is hosting the company file.
Solution 2: Check the Mac OS firewall settings
- Open the Apple menu that you can find on the upper left corner of your display. Choose the option “System Preferences”.
- Click on Security and Privacy icon, Click on firewall button.
- Hover your mouse over Firewall options.
Note: If you notice that the button is grayed out then click on the lock icon to unlock.
- QuickBooks server app should be set to “Allow Incoming Connections”.
Solution 3: Make Sure that Sharing permissions that are set on the Host computer are correct
- From the upper left corner of your screen open the Apple Menu, Select Option “System Preferences”.
- Choose “Sharing Icon”.
- Checkmark “File Sharing”.
- Add a new folder in the same folder where your Company file is stored.
- Select the “+” icon which will be under the Shared Folder Column.
- Simply browse to your company file folder and then click on “Add”.
- Move to Users column and check if permission is set to “Read & Write for everyone” or either for the user that is using QuickBooks.
Solution 4: Make Sure that all computers are processing Bonjour Serice correctly.
- Open-File Menu and then select the option “New Finder Window”.
- Now check that if all computers using QuickBooks are listed in the shared section. In case any computer is not listed then that computer will not read the QuickBooks file.
- Make a check for Following ports and make sure they are open- 56565 TCP, 5297 TCP, 5298 TCP/UDP, and 5353 UDP.
Solution 5: Testing your Network Configuration
There are many situations where even your hardware blocks the Communication happening between QuickBooks Server and QuickBooks Desktop.
Follow these step-
- Turn of the airport or either unplug your Ethernet cable.
- Restart your computer.
- Once the computer is ready Open QuickBooks Desktop and tries to enable the Multi-User Mode.
Solution 6: Setting up a Peer to Peer (Direct Connection)
- Turn off both of the computers and then pug each of the end that cable has to Computers ethernet port.
- Once you turn on your computer the Bonjour service will be able to allow computers to Detect each other. If you want to verify you can open the new ‘Finder Window’ and then check if computers are able to detect each other or not.
- Now make One computer Host and open file menu.
- Enable Multi-User mode.
- Now switch to another computer and then open the company file from Shared Files section.
Basic FAQ’s Regarding QuickBooks Multi-User-
Q- Does computer that is running the QuickBooks Server goes to Sleep Mode?
- You can prevent the system from going to Sleep Mode by changing your Windows System Preference. Select Never Sleep Option.
Q- Will any of the network setting that is applied on Server or your computer change?
- Make sure that QuickBooks Server allows Company file sharing and avoid changing your network settings during file sharing process as they don’t change automatically.
Q- Does your computer use wifi Service?
- Weak signal strength may cause a drop in connection. Move to area that has strong wifi connection use Ethernet Service.